In September i unfortunately had to go to the ER twice, each time I was eventually admitted. During both visits i was exceedingly pleased with every aspect of my treatment as I was with the care following my admission. We tend to complain when things develop snags but become quiet when we’re pleased.
In December my wife slipped on ice breaking her knee cap. I called the walk-in to see if they had x-ray. They did and the ambulance crew suggested them first because the ER was packed. X-ray showed the.break, ambulance took her to the ER where they immediately got her to a trauma room for x-rays. She was fed there before being transferred to 7th floor. In the ER she saw three different nurses and met with the surgeon who eventually repaired her knee. She is still having PT with great success. We can’t say enough to compliment the staff and the hospital. Marv DeMilio
As a former veteran hospital PR writer in another state (now living in Marquette), I must say I am impressed with Ms. Darner's approach - being open and honest that there are problems to repair. At the hospital where I worked, when big problems arose, instead of facing them, the CEO kept repeating the mantra - "We are one of the best little hospitals in the nation". Everybody, even most of the staff, knew that wasn't true. He spent all of his energy denying the problems, and the hospital kept going down hill. Because I have been in Marquette for less than a year, I haven't needed to avail myself of UPHS's services, but I hope when I do, my experience is positive. On a sidenote, in the coming months, my future wife - a seasoned RN - will be arriving in Marquette, so she'll be exploring nursing opportunities in the region.
Hi Brian, I thought I would let you know about my outpatient surgery experience today at UPHS Marquette. I was scheduled this morning for a hernia repair. I arrived at the hospital at 6:30 AM and everything went smoothly and efficiently. All the medical personnel, who were working with me came in and introduced themselves and explained what their role was, and the surgeon sat down with me and discussed the procedure. After the surgery, when I had recovered, they called my friend who was scheduled to pick me up. The doctor came in and gave me Discharge instructions, my friend came and got me and drove me home. Everything was smooth and efficient and then I realized that I had left without my discharge instructions. So I called the main switchboard number for the hospital and told them I wanted to speak to surgery . I was immediately connected to the surgical department. I explained to them that I had left without my discharge instructions and they put me on hold for perhaps 2 to 3 minutes after which time the surgeon who had performed the procedure got on the phone with me and went over the discharge instructions which I wrote down. it was a congenial conversation that did not seem at all rushed, and I had a good understanding of my instructions when refinished.
Overall, I couldn’t have asked for a better surgical experience
Interesting. Same problems at Aspirus- Wausau, where Ms Darner was previously employed. She was a Vice President and Surgical Services was one of her lines. Retention, safe staffing, and > 2% raise given over 2 years were not goals. Administration did receive raises. CEO made a ridiculous amount of money in comparison. Time will tell.
My husband and I are moving our family to Marquette this summer. He will be working at the hospital and I am bringing my remote job with me. Thank you for this informative post about the hospital system.
Do you work in hospital administration? Do you know anything about running a hospital? Tonya Darner does. I know her personally and extremely well. She doesn't shoot her mouth off, make empty promises or put blame on other people, and I assure you, no one pulls her strings; and, she certainly didn't blame "us locals" for not utilizing the hospital more. She's absolutely right that it's bad for the patient to pass by the hospital if they're having a medical emergency. That's how people die.
This isn’t about one individual but what is behind the curtain of a private equity firm that has and is the root of the problem.
While I have only had twenty four plus in healthcare, some of it in management, I have seen the change in focus in healthcare.
I truly hope things will get better at the hospital but until management stops blaming patients for reasons behind the lack of trust in this hospital nothing is going to change.
I have many many friends that are or have worked at MQT that are some of the best healthcare professionals I have ever worked with and to see them struggle trying to do the best for the community only to get jerked around by the bean counters I will continue to not be a believer.
Lastly emergent care is critical especially within the “ golden hour “ but having a patient waitong two days for a Cat scan while in pain only to discover their appendix is about to burst is unacceptable.
Having a patient with Kidney stones keep on having treatment delay because of “ scheduling “ only to go to another facility and have the procedure done within hours is how people die
Excellent interview and impressed with Ms. Darner’s efforts to ‘right’ the ship. This hospital should be one of Marquette’s ‘biggest draws.’ Its employees and patients deserve excellent treatment and care.
Every CEO makes the same grandiose promises and makes the rounds in the media and hobknobbing with the bigwigs in the community and then, ultimately, every one of them fails to deliver. I'll believe there'll be massive positive change when I see it but I won't be holding my breath.
This was an interesting article about the hospital and Ms. Darner. I hope she succeeds. Both my wife and I have had fabulous care from the doctors and the nurses and even the cleaning staff would ask how we are and if we needed anything. When we were transported to the hospital, via ambulance, we never had to wait for care. Only once, in 25 years, did I have to file a formal complaint against a department within the hospital and never heard how that was resolved. I'd still like to know.
We do need more specialized care up here because not everyone can afford to or are physically able to travel.
The Powers That Be have done a major disservice to our hospital and to the people of Marquette. I hope Ms. Darner can bring about the necessary changes. And I hope we are still around to see those changes.
In September i unfortunately had to go to the ER twice, each time I was eventually admitted. During both visits i was exceedingly pleased with every aspect of my treatment as I was with the care following my admission. We tend to complain when things develop snags but become quiet when we’re pleased.
In December my wife slipped on ice breaking her knee cap. I called the walk-in to see if they had x-ray. They did and the ambulance crew suggested them first because the ER was packed. X-ray showed the.break, ambulance took her to the ER where they immediately got her to a trauma room for x-rays. She was fed there before being transferred to 7th floor. In the ER she saw three different nurses and met with the surgeon who eventually repaired her knee. She is still having PT with great success. We can’t say enough to compliment the staff and the hospital. Marv DeMilio
As a former veteran hospital PR writer in another state (now living in Marquette), I must say I am impressed with Ms. Darner's approach - being open and honest that there are problems to repair. At the hospital where I worked, when big problems arose, instead of facing them, the CEO kept repeating the mantra - "We are one of the best little hospitals in the nation". Everybody, even most of the staff, knew that wasn't true. He spent all of his energy denying the problems, and the hospital kept going down hill. Because I have been in Marquette for less than a year, I haven't needed to avail myself of UPHS's services, but I hope when I do, my experience is positive. On a sidenote, in the coming months, my future wife - a seasoned RN - will be arriving in Marquette, so she'll be exploring nursing opportunities in the region.
Hi Brian, I thought I would let you know about my outpatient surgery experience today at UPHS Marquette. I was scheduled this morning for a hernia repair. I arrived at the hospital at 6:30 AM and everything went smoothly and efficiently. All the medical personnel, who were working with me came in and introduced themselves and explained what their role was, and the surgeon sat down with me and discussed the procedure. After the surgery, when I had recovered, they called my friend who was scheduled to pick me up. The doctor came in and gave me Discharge instructions, my friend came and got me and drove me home. Everything was smooth and efficient and then I realized that I had left without my discharge instructions. So I called the main switchboard number for the hospital and told them I wanted to speak to surgery . I was immediately connected to the surgical department. I explained to them that I had left without my discharge instructions and they put me on hold for perhaps 2 to 3 minutes after which time the surgeon who had performed the procedure got on the phone with me and went over the discharge instructions which I wrote down. it was a congenial conversation that did not seem at all rushed, and I had a good understanding of my instructions when refinished.
Overall, I couldn’t have asked for a better surgical experience
Interesting. Same problems at Aspirus- Wausau, where Ms Darner was previously employed. She was a Vice President and Surgical Services was one of her lines. Retention, safe staffing, and > 2% raise given over 2 years were not goals. Administration did receive raises. CEO made a ridiculous amount of money in comparison. Time will tell.
My husband and I are moving our family to Marquette this summer. He will be working at the hospital and I am bringing my remote job with me. Thank you for this informative post about the hospital system.
Until you get Apollo Global Managerment, a private equity firm with a terrible history, this hospital doesn’t have a chance.
Her response of blaming us locals for not utilizing the hospital more just shows me that Corporate is still pulling her strings
Unfortunately the outstanding staff has to take the heat for most of this .
Do you work in hospital administration? Do you know anything about running a hospital? Tonya Darner does. I know her personally and extremely well. She doesn't shoot her mouth off, make empty promises or put blame on other people, and I assure you, no one pulls her strings; and, she certainly didn't blame "us locals" for not utilizing the hospital more. She's absolutely right that it's bad for the patient to pass by the hospital if they're having a medical emergency. That's how people die.
Time will tell won’t it.
This isn’t about one individual but what is behind the curtain of a private equity firm that has and is the root of the problem.
While I have only had twenty four plus in healthcare, some of it in management, I have seen the change in focus in healthcare.
I truly hope things will get better at the hospital but until management stops blaming patients for reasons behind the lack of trust in this hospital nothing is going to change.
I have many many friends that are or have worked at MQT that are some of the best healthcare professionals I have ever worked with and to see them struggle trying to do the best for the community only to get jerked around by the bean counters I will continue to not be a believer.
Lastly emergent care is critical especially within the “ golden hour “ but having a patient waitong two days for a Cat scan while in pain only to discover their appendix is about to burst is unacceptable.
Having a patient with Kidney stones keep on having treatment delay because of “ scheduling “ only to go to another facility and have the procedure done within hours is how people die
Excellent interview and impressed with Ms. Darner’s efforts to ‘right’ the ship. This hospital should be one of Marquette’s ‘biggest draws.’ Its employees and patients deserve excellent treatment and care.
Every CEO makes the same grandiose promises and makes the rounds in the media and hobknobbing with the bigwigs in the community and then, ultimately, every one of them fails to deliver. I'll believe there'll be massive positive change when I see it but I won't be holding my breath.
This was an interesting article about the hospital and Ms. Darner. I hope she succeeds. Both my wife and I have had fabulous care from the doctors and the nurses and even the cleaning staff would ask how we are and if we needed anything. When we were transported to the hospital, via ambulance, we never had to wait for care. Only once, in 25 years, did I have to file a formal complaint against a department within the hospital and never heard how that was resolved. I'd still like to know.
We do need more specialized care up here because not everyone can afford to or are physically able to travel.
The Powers That Be have done a major disservice to our hospital and to the people of Marquette. I hope Ms. Darner can bring about the necessary changes. And I hope we are still around to see those changes.